We're here to help you rent without the headache.
Search the answers below or open a ticket — a real person on our team replies within 24 hours, Monday through Friday.
What we can help with
Account & access
Login, email verification, and profile changes.
Reservations
Bookings, delivery PINs, and trip changes.
Payments
Charges, refunds, and billing questions.
Pickup & drop-off
Coordinating handoff with the dealer.
Bugs & feedback
Report an issue or request a feature.
Frequently asked questions
How do I cancel a reservation?+
Open the app, go to My Trips, select the active reservation, and tap Cancel. Cancellation policies depend on the dealer and how close you are to the pickup time.
I didn't receive my delivery PIN.+
The PIN appears inside the reservation detail screen once the booking is confirmed. If you don't see it, refresh the reservation or send us a ticket below.
My payment failed. What do I do?+
Make sure your card is enabled for online and international payments. If the charge appears in your bank but the booking is still pending, send us the transaction reference and we'll reconcile it.
How do I delete my account?+
Send a deletion request from your registered email or through the form below. We'll remove your account and personal data within 30 days, subject to legal retention requirements.
Open a support ticket
Tell us what's going on and we'll email you a confirmation with your ticket reference.
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